Doubts?
Here we solve them for you. If you can’t find your question here, you can send it to hello@fromsunwithlove.com. We’ll get back to you before the sun goes down.
About Our Clothes
Do all your garments have sun protection?
Yes, all our garments have UPF50+ certified sun protection, which means they block more than 98% of UV rays, protecting your skin from possible sunburn and injury.
Does the sun protection wash off?
No, the sun protection is intrinsic to the fabric, so it does not wear out over time or with washing. In addition, our fabrics are of the highest quality so they will last for many seasons. We guarantee this protection for the life of the product.
Are the garments hot?
No, they are designed with light and breathable fabrics that allow comfort and freshness even in the highest temperatures. We use European fabrics manufactured with the highest quality, which you will not find in other brands on the market, this makes our garments unique and not hot.
What is the difference between “normal clothes” and your garments?
Clothing is the most effective form of protection against the sun’s rays, says the WHO, but not all fabrics provide equal protection. For a fabric to be equivalent to a UPF50+ it would have to be a thick black or navy blue cotton. Being able to enjoy the outdoors or in the water in comfort is the goal of our garments, which are thin and light in any color with the highest protection for your skin.
I have skin conditions, do you recommend your clothes?
Our garments are recommended by the best dermatologists and doctors in Spain. Designed to be 100% effective with the most sensitive skins that most need protection from ultraviolet radiation: skins that have had a carcinoma or melanoma; or with autoimmune disease: lupus, vitiligo…, people undergoing chemotherapy treatments, sun allergy, or if you just want to protect your skin from the harmful effects of the sun and prevent premature aging.
Do I have to wear sunscreen under the UPF50+ garments?
No, using sunscreen under our clothes is not necessary, as it will protect you practically 100% from UV rays. You should apply protection on the parts of the body that you leave uncovered.
About Our Fabric
What fabric are the garments made of?
Our garments are made with Econyl®, a nylon fiber regenerated from fishing nets and other recycled waste. Manufactured in Europe in a sustainable way and with the strictest market certifications such as OEKO-TEX® STANDARD 100 guarantees to be free of harmful substances and GRS GLOBAL RECYCLED STANDARDS certifies the model of responsible and sustainable textile production, for the planet and for people.
Are the garments certified for UV protection?
Yes, they comply with AS/NZS 4399, obtaining the highest UPF50+ rating. Every season before leaving the factory, the fabrics pass the laboratory test.
How should I care for my garment to make it last longer?
We recommend hand wash with neutral soap or machine wash at 30°C maximum. Do not use fabric softener or dryer.
About Shipping and Delivery
What countries do you ship to?
We ship to most countries. In Spain with MRW, internationally with UPS. Enter your zip code at checkout to see your shipping options…
How long will it take for my order to arrive?
It depends on the destination. In Spain, delivery time is 24-48 hours. For the Canary Islands or international shipments, it may vary between 5-15 days.
What are the shipping rates?
Free shipping from 110 euros. Prices vary according to destination. You can see the exact price at the time of purchase.
About Returns, Exchanges and Refunds
Can I return my order if it does not fit?
Yes, we accept returns up to 30 days after delivery of the order, as long as the garment is unworn and in its original packaging.
How long does it take to process a refund?
Once we receive and verify the return, the refund will be processed within 5-10 business days.
How do I request a return?
You can write to our customer service email hello@fromsunwithlove.com with your order number. We will guide you through the process.
Can I exchange one size for another if it doesn’t fit?
Yes, exchanges are free of charge. Please send us an email with your order number to hello@fromsunwithlove.com.
Tell us how we can help you
If you have any further questions or need help with your order, you can contact us through the Whatsapp button on the website, by email writing to hello@fromsunwithlove.com or through the form you will find on our Contact page.
