{"id":14833,"date":"2025-01-31T18:17:10","date_gmt":"2025-01-31T17:17:10","guid":{"rendered":"https:\/\/fromsunwithlove.com\/faq\/"},"modified":"2025-12-01T18:02:02","modified_gmt":"2025-12-01T17:02:02","slug":"faq","status":"publish","type":"page","link":"https:\/\/fromsunwithlove.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"14833\" class=\"elementor elementor-14833 elementor-14823\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5c8eb43 e-flex e-con-boxed e-con e-parent\" data-id=\"5c8eb43\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3da2696 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"3da2696\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3><span style=\"color: #ff6600;\"><strong>Doubts?<\/strong><\/span><\/h3><p>Here we solve them for you. If you can&#8217;t find your question here, you can send it to hello@fromsunwithlove.com. We&#8217;ll get back to you before the sun goes down.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-841c8f8 e-n-tabs-mobile elementor-widget elementor-widget-n-tabs\" data-id=\"841c8f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;horizontal_scroll&quot;:&quot;disable&quot;}\" data-widget_type=\"nested-tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-tabs\" data-widget-number=\"138529016\" aria-label=\"Tabs. Open items with Enter or Space, close with Escape and navigate using the Arrow keys.\">\n\t\t\t<div class=\"e-n-tabs-heading\" role=\"tablist\">\n\t\t\t\t\t<button id=\"e-n-tab-title-1385290161\" data-tab-title-id=\"e-n-tab-title-1385290161\" class=\"e-n-tab-title\" aria-selected=\"true\" data-tab-index=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"e-n-tab-content-1385290161\" style=\"--n-tabs-title-order: 1;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tAbout our SPF50+ Fabric\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-1385290162\" data-tab-title-id=\"e-n-tab-title-1385290162\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-1385290162\" style=\"--n-tabs-title-order: 2;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tShipments and Deliveries\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-1385290163\" data-tab-title-id=\"e-n-tab-title-1385290163\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-1385290163\" style=\"--n-tabs-title-order: 3;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tReturns and Exchanges\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-1385290164\" data-tab-title-id=\"e-n-tab-title-1385290164\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-1385290164\" style=\"--n-tabs-title-order: 4;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tNeed more help?\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t<div class=\"e-n-tabs-content\">\n\t\t\t\t<div id=\"e-n-tab-content-1385290161\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1385290161\" data-tab-index=\"1\" style=\"--n-tabs-title-order: 1;\" class=\"e-active elementor-element elementor-element-9725821 e-con-full e-flex e-con e-child\" data-id=\"9725821\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0bd6258 elementor-widget elementor-widget-text-editor\" data-id=\"0bd6258\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: #ff6600;\"><strong>About Our Clothes<\/strong><\/span><\/p><p><strong>Do all your garments have sun protection?<br><\/strong>Yes, all our garments have UPF50+ certified sun protection, which means they block more than 98% of UV rays, protecting your skin from possible sunburn and injury.<\/p><p><strong>Does the sun protection wash off?<br><\/strong>No, the sun protection is intrinsic to the fabric, so it does not wear out over time or with washing. In addition, our fabrics are of the <strong>highest quality<\/strong> so they will last for many seasons. We guarantee this protection for the life of the product.  <\/p><p><strong>Are the garments hot?<br><\/strong>No, they are designed with <strong>light and breathable<\/strong> fabrics that allow comfort and freshness even in the highest temperatures. We use <strong>European<\/strong> fabrics manufactured with the highest quality, which you will not find in other brands on the market, this makes our garments unique and not hot. <\/p><p><strong>What is the difference between &#8220;normal clothes&#8221; and your garments?<\/strong><\/p><p>Clothing is the most effective form of protection against the sun&#8217;s rays, says the WHO, but not all fabrics provide equal protection. For a fabric to be equivalent to a UPF50+ it would have to be a thick black or navy blue cotton. Being able to enjoy the outdoors or in the water in comfort is the goal of our garments, which are <strong>thin and light in any color<\/strong> with the highest protection for your skin.  <\/p><p><strong>I have skin conditions, do you recommend your clothes?<\/strong><\/p><p>Our garments are recommended by the best dermatologists and doctors in Spain. Designed to be 100% effective with the most sensitive skins that most need protection from ultraviolet radiation: skins that have had a carcinoma or melanoma; or with autoimmune disease: lupus, vitiligo&#8230;, people undergoing chemotherapy treatments, sun allergy, or if you just want to protect your skin from the harmful effects of the sun and prevent premature aging. <\/p><p><strong>Do I have to wear sunscreen under the UPF50+ garments?<br><\/strong>No, using sunscreen under our clothes is not necessary, as it will protect you practically 100% from UV rays. You should apply protection on the parts of the body that you leave uncovered. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-27b2555 elementor-widget elementor-widget-text-editor\" data-id=\"27b2555\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: #ff6600;\"><strong>About Our Fabric<\/strong><\/span><\/p><p><strong>What fabric are the garments made of?<br><\/strong>Our garments are made with Econyl\u00ae, a nylon fiber regenerated from fishing nets and other recycled waste. Manufactured in Europe in a sustainable way and with the strictest market certifications such as OEKO-TEX\u00ae STANDARD 100 guarantees to be free of harmful substances and GRS GLOBAL RECYCLED STANDARDS certifies the model of responsible and sustainable textile production, for the planet and for people. <\/p><p><strong>Are the garments certified for UV protection?<br><\/strong>Yes, they comply with AS\/NZS 4399, obtaining the highest UPF50+ rating. Every season before leaving the factory, the fabrics pass the laboratory test. <\/p><p><strong>How should I care for my garment to make it last longer?<br><\/strong>We recommend hand wash with neutral soap or machine wash at 30\u00b0C maximum. Do not use fabric softener or dryer. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-1385290162\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1385290162\" data-tab-index=\"2\" style=\"--n-tabs-title-order: 2;\" class=\" elementor-element elementor-element-cc31c74 e-con-full e-flex e-con e-child\" data-id=\"cc31c74\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bede99a elementor-widget elementor-widget-text-editor\" data-id=\"bede99a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: #ff6600;\"><strong>About Shipping and Delivery<\/strong><\/span><\/p><p><strong>What countries do you ship to?<br><\/strong>We ship to most countries. In Spain with MRW, internationally with UPS. Enter your zip code at checkout to see your shipping options. To the Canary Islands with Correos.   <\/p><p><strong>How long will it take for my order to arrive?<br><\/strong>It depends on the destination. In Spain, delivery time is 24-48 hours. For the Canary Islands or international shipments, it may vary between 5-15 days.  <\/p><p><strong>What are the shipping rates?<br><\/strong>Free shipping from 115 euros. Prices vary according to destination. You can see the exact price at the time of purchase.   Shipments to Canary and Balearic Islands 12\u20ac with Correos.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-1385290163\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1385290163\" data-tab-index=\"3\" style=\"--n-tabs-title-order: 3;\" class=\" elementor-element elementor-element-535d3e3 e-con-full e-flex e-con e-child\" data-id=\"535d3e3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6a60087 elementor-widget elementor-widget-text-editor\" data-id=\"6a60087\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: #ff6600;\"><strong>About Returns, Exchanges and Refunds<\/strong><\/span><\/p><p><strong>Can I return my order if it does not fit?<br><\/strong>Yes, we accept returns <strong>up to 30 days<\/strong> after delivery of the order, as long as the garment is unworn and in its original packaging.  <\/p><p><strong>How long does it take to process a refund?<br><\/strong>Once we receive and verify the return, the refund will be processed within 5-10 business days.<\/p><p><strong>How do I request a return?<br><\/strong>You can write to our customer service email <a href=\"mailto:hello@fromsuwithlove.com\">hello@fromsunwithlove.com<\/a> with your order number. We will guide you through the process.<\/p><p><strong>Can I exchange one size for another if it doesn&#8217;t fit?<br><\/strong>Yes, exchanges are free of charge. Please send us an email with your order number to <a href=\"mailto:hello@fromsuwithlove.com\">hello@fromsunwithlove.com<\/a>.  <\/p><p><em>*Free returns and exchanges are for the peninsula.  <\/em><\/p><p><em>*If purchased under a &#8220;free shipping&#8221; offer, returns and exchanges are at the customer&#8217;s expense.<\/em><\/p><p>If a product has been purchased with a discount of more than 10%, the return will also be charged to the customer.<\/p><p>* <em>If you have benefited from the free exchange in the past, the return is at the customer&#8217;s expense.<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-1385290164\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1385290164\" data-tab-index=\"4\" style=\"--n-tabs-title-order: 4;\" class=\" elementor-element elementor-element-3c33878 e-con-full e-flex e-con e-child\" data-id=\"3c33878\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e2155e9 elementor-widget elementor-widget-text-editor\" data-id=\"e2155e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: #ff6600;\"><strong>Tell us how we can help you  <\/strong><\/span><\/p><p>If you have any further questions or need help with your order, you can contact us through the Whatsapp button on the website, by email writing to <a href=\"mailto:hello@fromsuwithlove.com\">hello@fromsunwithlove.com<\/a> or through the form you will find on our Contact page.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4e680f2 e-flex e-con-boxed e-con e-child\" data-id=\"4e680f2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4fb4d16 elementor-align-left elementor-invisible elementor-widget elementor-widget-button\" data-id=\"4fb4d16\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/fromsunwithlove.com\/en\/contact-from-sun-with-love\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chevron-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact us<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ac9a50e e-grid-align-left elementor-shape-rounded elementor-grid-0 elementor-widget elementor-widget-social-icons\" data-id=\"ac9a50e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"social-icons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-social-icons-wrapper elementor-grid\">\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-whatsapp elementor-repeater-item-a402a72\" href=\"https:\/\/api.whatsapp.com\/send?phone=34627628174\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Whatsapp<\/span>\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-whatsapp\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Doubts? Here we solve them for you. If you can&#8217;t find your question here, you can send it to hello@fromsunwithlove.com. We&#8217;ll get back to you before the sun goes down. About our SPF50+ Fabric Shipments and Deliveries Returns and Exchanges Need more help? About Our Clothes Do all your garments have sun protection?Yes, all our [&hellip;]<\/p>\n","protected":false},"author":378,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-canvas.php","meta":{"footnotes":""},"class_list":["post-14833","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - FromSunWithLove<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fromsunwithlove.com\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - FromSunWithLove\" \/>\n<meta property=\"og:description\" content=\"Doubts? Here we solve them for you. 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